Payments and refunds
Karavan at Sandford canteen pre-ordering. Version 2026-09-12.
Paying
You pay Karavan directly in the telebirr app, to the merchant code shown on the payment screen, for exactly the amount shown. The app never takes money and never sees your telebirr PIN. It only reads the public receipt for the transaction number you enter to confirm the payment reached Karavan.
No refunds in the app
Once a payment is verified the order is Karavan’s to prepare and yours to collect. The app cannot refund money. If something went wrong with your food or your order, speak to the counter: Karavan decides, as it would for any counter purchase.
Before paying
An unpaid order can be cancelled from its ticket at any time before the payment deadline, and expires by itself after it. Nothing has been paid, so nothing is owed either way.
If you paid the wrong amount
The app accepts a receipt that shows at least the order total. If you paid more, the difference is between you and Karavan at the counter. If you paid less, the order stays unpaid: pay the full amount in a new transaction and enter that number.
If the receipt cannot be found
telebirr receipts can take a few minutes to appear. If yours does not, upload a screenshot of the payment and staff confirm it by hand. A screenshot that does not match a real payment is treated as fraud under the terms of use.
These documents were written by the students who run the app for a school CAS project, in plain language. They are not legal advice. Sandford International School and Karavan Coffee may replace them with their own wording; when that happens the version changes and everyone is asked to accept again.